Our Refund & Cancellation Policy

1. Nature of Our Services (Non-Refundable)

As a service-based agency, our fees compensate for **time, effort, intellectual property, and resource allocation**. Therefore, fees for work that has been completed or time that has been invested are generally non-refundable.

2. Cancellation of Monthly Retainer Services

Services under a monthly retainer agreement require a notice period for cancellation:

• Notice Period: All clients must provide written notice of cancellation **30 days** prior to the next billing date.
• Fees After Notice: If services are canceled without the required 30-day notice, the client will be billed for the following month's management fee.
• Refund for Unused Time: If a client provides notice and has prepaid for services beyond the 30-day notice period, the unused portion may be eligible for a **pro-rata refund** (management fees only).

3. Project-Based Refunds (Audits, Websites, etc.)

Project fees are often paid in two installments (e.g., 50% upfront, 50% upon completion).

• **Upfront Deposits:** The initial deposit (typically 50%) is non-refundable once work has commenced (e.g., internal kickoff meeting, strategy development started).
• **Scope Changes:** If a project is terminated early due to the client's decision, any refund will be calculated based on the unused portion of the funds, minus the hours already logged and work completed up to the date of cancellation.

4. Dispute Resolution

If you believe a charge is incorrect or have a dispute regarding services rendered, please contact us immediately to resolve the issue internally.